Conditions of Booking

Please read these booking conditions carefully, they are an important part of your contract with us.

These conditions of booking and information on the web site, set out the terms of your contract with Climb Torridon LTD. They shall be governed by and construed in accordance with Scots law, being subject to the jurisdiction of the Scottish courts.

(1) Booking & Payment

A deposit will be taken at the time of booking to reserve your booked date. The balance of the price must be paid 4 weeks before the date your booking is due to commence. This date will be detailed on your “Joining Instructions”.

If you book within the balance due period you must pay the full price at the time of booking. If the balance is not paid in time we reserve the right to cancel your booking, retain your deposit and apply cancellation charges as set out in paragraph 2.

(2) Cancellation by The Client

Should you, or any member of your party, be forced to cancel your holiday booking you must do so in writing and this letter must be signed by the person who made the booking. Alternatively, you may advise by email. A cancellation will take effect from the date that written notice is received by Climb Torridon LTD. All such cancellations will be subject to the following fees:

Cancellation received more than 6 weeks (42 days) prior to commencement – Full refund minus a £100 administration fee

Cancellation received more than 4 weeks (28 days) prior to commencement – 50% of total price refunded.

Cancellation receives less than 4 weeks (28 days) prior to commencement – No refund

Cancellation insurance cover is highly recommended to all clients.

(3) Cancellation by Climb Torridon LTD

Climb Torridon LTD will endeavour to run all bookings as planned. However for operational reasons we may have to cancel/amend your booking.

In the event of cancellation of any booking by Climb Torridon LTD clients will be offered:

• Full refund of the fee paid to Climb Torridon LTD; or
• Transfer to any other course/date; or
• A voucher to the equivalent of fees paid which can be redeemed against a future booking
• Please note that we are unable to refund any associated costs, such as accommodation or transport costs.

We accept no liability for the consequences of strikes, riots, acts of war or terrorism, disease outbreaks, government intervention, natural disasters, or adverse weather conditions.

(4) Adverse Weather

We are often able to fulfill a booking as planned in spite of difficult or adverse weather conditions. However, in the event that we are unable to safely proceed with the planned activity an alternative will be offered for the same date. If the client(s) and the guide(s) have flexibility within their commitments it may be possible to rearrange to an alternative date within the same week if preferred. If the guide is unable to offer this flexibility (due to other commitments) then no refund can be offered.

Alternatively, clients may prefer to book additional day(s) of guiding to provide greater flexibility in difficult weather. E.g. Those wishing to climb An Teallach may prefer to book two days of guiding. The day with the best forecast would be used for An Teallach and the additional day(s) could be used for activities suitable to the weather.

(5) Alteration to Bookings

If, after your booking has been confirmed, you wish to transfer to a different service or booking date, we will make every effort to satisfy your requirements. This is provided that written notification is received no later than 6 weeks before the date the booking was due to commence. These alterations may also incur an additional fee of up to £50. Do be aware it may not always be possible to make the changes you desire and in which case the original booking will remain unless you cancel it and cancellation charges will then apply as detailed in paragraph 2.

Alterations made after the balance due date will be regarded as a cancellation by the client. Therefore the original booking will be cancelled and the cancellation charges set out in paragraph 2 will apply.

If, after your booking has been confirmed, you are unavoidably prevented from proceeding and wish to transfer your confirmed booking to another suitable person, you can do so. You, as transferer of the service, and the transferee shall be jointly liable to us for the payment of the balance due. In all cases, you will be required to pay an administration fee of £20 per person.

(6) Alterations to Planned Itinerary

When engaging the services of Climb Torridon LTD you are hiring a guide or instructor for their expertise and not for the guaranteed successful outcome with respect to a specific objective, (e.g. route or summit). The guide or instructor will do their very best to ensure success with respect to those specific objectives, however, this cannot be guaranteed as safety is always the overriding priority. If it is clear from the outset that the advertised or primary objective is not feasible on the grounds of safety, then an alternative objective will be offered for the same date(s).

(7) Rights of Admission

Climb Torridon LTD reserves the unconditional right to refuse a booking or to debar a person from a course in the event of conduct which in our reasonable opinion is likely to cause distress, damage or annoyance to the client themself, other clients, staff, property or to any third party. This includes any client who fails to advise us of a medical condition or of a disability which prevents their full participation in a course. If you have any medical conditions which may affect your participation in a course, you must consult your medical practitioner before booking. Additionally, we advise that you disclose any medical conditions that may be of concern before booking to Climb Torridon LTD alongside the advice you have received from your medical practitioner. If we are not informed we cannot be held responsible for any inconvenience or costs incurred by you and this may include our refusal to complete your course arrangements. Cancellation charges of 100% would apply in these circumstances. Should any new medical condition arise between the time of booking and the start of your course we advise you contact us immediately. In these circumstances you must consult a medical practitioner for your suitability for the course and inform Climb Torridon LTD of the medical advice received. If cancellation is necessary then our usual cancellations terms apply.

(8) Force Majeure

Climb Torridon LTD cannot accept responsibility for any loss or damage resulting from war or terrorist activities, weather conditions, fire, flood, drought, airport closures, rescheduling of means of transport, or any other eventuality which may delay or extend your activity.

(9) Complaints

In the unlikely event that you have a problem with Climb Torridon LTD you must notify our management or guide immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint there and then, you should write to our office. This must be received no later than 28 days after your course. Full details should be provided. No claim or complaint will be entertained unless you follow this procedure. All complaints that are received are thoroughly investigated and customers are kept informed. We aim to settle all complaints amicably.

(10) Personal Insurance

For your safety and convenience we strongly recommend that clients take out holiday insurance with cover for cancellation or curtailment and personal injury.

(11) Client Responsibilities

Understanding Risk

• All guiding and courses provided by Climb Torridon LTD are managed appropriately to minimise the risk of accident to both clients and guides and instructors. At the same time providing enjoyable, realistic, practical experiences. Outdoor activities, by their nature, contain a degree of hazard and risk and despite the greatest care accidents may still occur.
• All clients should be aware that involvement places them at risk of accident and potential injury, possibly serious or even fatal. It is always assumed that clients having booked are aware of and accept the inherent risk associated with the activity. In order to manage the risk, all clients are requested to draw to the attention of the guide(s) or instructor(s) if they are unhappy or feel the activity is beyond their ability.

Ability and Behaviour

• Throughout the training course or activity, guides and instructors will evaluate individual clients’ ability and in the unusual event that the guide or instructor deems the clients’ ability is unsuitable for the training or experience taking place, the client will be advised accordingly. Where possible alternative options or training more suited to their needs may be offered.
• Our guides and instructors reserve the right to exclude any member from participation on planned mountain activities if he or she might endanger the success or safety of the rest of the party through lack of fitness, ill-health or if believed to be under the influence of drugs or alcohol.
• Abuse of any kind will not be tolerated and our guides and instructors reserve the right to exclude any client who is abusive to a guide, instructor or another client. In the instance that a member of the group is excluded due to the above circumstances no refund will be given.
• All clients of Climb Torridon LTD are required to declare if they have a medical condition or if they are using any medication.
• All clients should be physically fit for the activity they have chosen.
• All clients will be provided with a kit list prior to the start of their course or experience. It is the client’s responsibility to ensure that they are carrying the items marked as essential at all times.
• In order to facilitate safe practice, all clients must follow the instructions of the guide or instructor. Any client who acts in contravention of the decisions or advice of their guide or instructor, or else undertakes independent mountaineering activities during the course or activity period forfeits all professional protection and duty of care from the guide or instructor.
• An agreed start time will be arranged with all clients, along with a set meeting point. We ask that all clients ensure they are ready for the arranged start time, In the event that a client is more than 45 minutes late the guide reserves the right to start the day without the belated clients or to alter the day accordingly.

(12) Variations of Terms and Conditions

We reserve the right to update these terms from time to time without notice to you. We recommend you regularly revisit this page to ensure you have seen and are aware of our latest terms.