Covid Policy - Climb Torridon

Last Updated 8.10.2021

Key Information:

Climb Torridon is open and we are taking bookings.

Now – we can take out anyone provided you’re not breaking local restrictions in your area.

From 9th August 2021 – restrictions in Scotland have been lifted if you live within the UK.

There is currently a list of safe travel countries maintained by the Scottish government. Provided you abide by the rules for travel and quarantine periods we can take you out in the hills. We offer a full refund should the booking be cancelled due to covid (see below).

Booking Process in the Time of Covid

The safety of our customers, guides and local community is paramount to us in these difficult times. Therefore, we have created an incredibly flexible booking policy as we want to encourage our customers to be open and honest with us about their circumstances.

Payment:

Our normal 50% deposit is payable on booking, we cannot secure bookings until this has been received. The balance of the full price must be paid 4 weeks before the date your booking is due to commence.

Cancellations:

Should you need to cancel your booking in ANY of the following circumstances, we will give you a full credit note or full refund for all payments received.

You can not attend due to the covid restrictions in the Highlands
You can not attend due to restrictions in your own local area
You can not attend due to self isolating as a result of a positive covid test OR being identified as a covid contact.

We ask that you provide evidence of a positive Covid PCR test, written evidence from an appropriate medical professional, or evidence of a stay at home order by the appropriate contact tracing team from your region to qualify for these cancellation terms.

We also ask that in the first instance you contact your insurance provider before you become eligible for a refund.

Refund or Credit Note:

If you do need to cancel for any of the reasons above at any time, we will offer a refund or credit note. The choice of which to accept is 100% up to you. However, please remember we are a small business and in order to help us continue during this crisis we would ask you to consider the credit note towards your next booking with us whenever possible. This will help our business to survive.

Current Government Information For Scotland

Scotland is currently in “Beyond level 0” with travel throughout Scotland permitted. Therefore, we are able to provide mountain activities at this time to people who can travel to and from our area safely without breaking any local quarantine rules for your home area. However, the situation is quickly progressing and restriction may change. Below are the last few changes:

9 August 2021: Lockdown lifted, Scotland placed in “Beyond Level 0”. Outdoor sports can operate as normal.

17 May 2021: All of Scotland moved to level 2.

26 April 2021: Unrestricted travel within Scotland, England and Wales.

26 April 2021: All of Scotland in level 4 moved to level 3.

16 April 2021: 6 people from 6 households can meet up outdoors.

15 March 2021: Outdoor non contact sport can resume in groups of up to 15.

Safety Advice

While we are now operating with ‘business as usual’, Covid-19 is still around and we recommend the following steps to take before your trip:

Stay at home and book a PCR test if you develop any of the following symptoms; a new regular cough, loss of taste or smell, a temperature.
Take regular lateral flow tests including one before travelling.
Use good hand and surface hygiene before and during the trip.
Get vaccinated unless there is a medical reason for you not to.
Wear a face-mask when required to or when in enclosed spaces.
Give others space where possible.

We care about your safety so our guides will also:

Reschedule the day(s) should they develop a symptom of the virus until they have been tested and received the result.
Regularly undertake lateral flow testing.
Be vaccinated unless they have a medical reason not to be.
Where a face-mask when appropriate and/or if asked to by yourself.
Operate within the guidance for best practice by the Association of Mountaineering Instructors.

With the majority of our activity time being spent outdoors we believe that your trip with us will be one of the safer activities you can undertake. If you have any questions about our Covid safety protocols or would like to discuss a particular concern then please don’t hesitate to Get in Touch.